Terms & Conditions – SkinCosmetics

Effective Date: 7 September 2026

Welcome to SkinCosmetics. These Terms & Conditions govern your use of the SkinCosmetics website, online store, and the purchase of our beauty and skincare products.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or purchase our products.

1. About SkinCosmetics

SkinCosmetics is an online beauty and skincare retailer offering cosmetic and skincare products to customers.

Throughout these Terms & Conditions, the terms “SkinCosmetics,” “we,” “us,” and “our” refer to SkinCosmetics, while “customer,” “you,” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website lawfully and responsibly.

You may not:

Use the website for any unlawful purpose
Attempt to gain unauthorised access to our website, systems, or customer information
Copy, reproduce, or commercially exploit our website content without written permission
Submit false, misleading, or fraudulent information
Interfere with the operation or security of the website
Use our website in a manner that may damage our business, reputation, or customers

We reserve the right to suspend or restrict access to our website where we reasonably believe these Terms & Conditions have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, colours, and other information displayed on our website are accurate and up to date.

However:

Product colours may appear slightly different depending on your device or screen settings
Packaging may change from time to time
Product descriptions and images may be updated without prior notice
Minor variations in appearance, texture, or colour may occur between batches

Such variations do not necessarily indicate that a product is defective.

4. Skincare and Cosmetic Disclaimer

Our products are intended for cosmetic and skincare purposes.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or skin disorder.

Individual results may vary depending on factors including skin type, age, lifestyle, existing skincare routines, and individual sensitivities.

Product information provided on our website is intended for general informational purposes and should not be regarded as medical advice.

If you have a medical condition, are using prescription skincare or medication, are pregnant or breastfeeding, or have concerns regarding the suitability of a product, you should consult an appropriately qualified healthcare professional before use.

5. Patch Testing and Product Use

Customers are responsible for reading product instructions, ingredient information, and warnings before using a product.

We strongly recommend performing a patch test before applying a new skincare or cosmetic product to a larger area of the skin.

Discontinue use immediately if significant irritation, swelling, burning, rash, or another adverse reaction occurs and seek appropriate medical advice where necessary.

SkinCosmetics cannot guarantee that every product will be suitable for every individual’s skin. Customers are responsible for ensuring that products are appropriate for their individual circumstances.

6. Ingredients and Allergies

Ingredients are displayed where applicable on the relevant product packaging or product page.

Customers are responsible for checking the ingredient list before purchasing or using a product, particularly if they have known allergies or sensitivities.

If you have a known allergy or sensitivity to a particular ingredient, you should not use a product containing that ingredient.

SkinCosmetics should be contacted before purchase if you require clarification regarding product ingredients.

7. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is subject to acceptance and availability.

We reserve the right to:

Decline an order
Cancel an order where a product is unavailable
Correct pricing or product-description errors
Limit quantities purchased where reasonably necessary
Cancel orders suspected to involve fraud or unauthorised activity

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

8. Product Availability

All products are subject to availability.

We endeavour to keep our online inventory accurate, but there may occasionally be circumstances where a product shown as available becomes unavailable before your order can be processed.

If this occurs, we will contact you regarding the available options.

9. Prices

All prices displayed on our website are stated in South African Rand (ZAR), unless otherwise indicated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing error or as otherwise permitted by applicable law.

Delivery fees, where applicable, will be displayed during the checkout process.

10. Payment

Payment must be made using the payment methods made available on our website.

Orders will generally only be processed once payment has been successfully received or authorised.

We do not knowingly store complete payment-card details on our own systems where payment processing is handled by a third-party payment provider.

Customers are responsible for providing accurate billing and payment information.

11. Delivery

We deliver to addresses within the areas supported by our selected courier or delivery partners.

Delivery times provided on the website are estimates and may be affected by:

Courier delays
Weather conditions
Public holidays
Incorrect or incomplete delivery information
Remote delivery locations
Unforeseen circumstances beyond our reasonable control

Customers are responsible for providing a complete and accurate delivery address and contact information.

Additional delivery charges may apply to certain locations.

12. Receiving Your Order

Customers should inspect their parcel as soon as reasonably possible after delivery.

If a parcel appears visibly damaged, customers should notify SkinCosmetics as soon as possible and, where practical, retain the packaging and photographic evidence of the damage.

If you receive an incorrect, damaged, or defective product, contact us promptly so that we can investigate and assist you in accordance with your legal rights.

13. Returns, Refunds and Exchanges

SkinCosmetics aims to comply with all applicable South African consumer protection laws.

Nothing in these Terms & Conditions is intended to limit or exclude any consumer right that cannot lawfully be limited or excluded.

Returns, refunds, and exchanges may be subject to product type, condition, applicable law, and the circumstances of the return.

For hygiene and safety reasons, opened or used skincare and cosmetic products may be subject to restrictions on returns or exchanges where permitted by law.

Where a product is defective, unsafe, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, SkinCosmetics will provide the appropriate remedy required by law.

Customers should contact our customer service team before returning a product.

14. Change-of-Mind Returns

Where a customer wishes to return a product simply because they have changed their mind, any return rights will be subject to applicable law and the specific circumstances of the purchase.

Products returned for a change of mind may need to be unopened, unused, undamaged, and in their original packaging where applicable.

Nothing in this section removes any mandatory consumer right provided by applicable South African law.

15. Refunds

Where a refund is approved, SkinCosmetics will process the refund using the applicable payment method or another appropriate method.

The time taken for funds to reflect in a customer’s account may depend on the payment provider or financial institution.

Delivery fees may be refundable or non-refundable depending on the reason for the return and applicable law.

16. Promotions and Discounts

From time to time, SkinCosmetics may offer promotional codes, discounts, competitions, or special offers.

Unless otherwise stated:

Promotions are subject to availability
Promotional codes may have expiry dates
Promotional codes may not be exchanged for cash
Multiple promotional codes may not be combined
We reserve the right to withdraw or amend a promotion where reasonably necessary and permitted by law

Specific promotional terms may apply to individual campaigns.

17. Intellectual Property

All content appearing on the SkinCosmetics website, including but not limited to:

Logos
Brand names
Product images
Photography
Graphics
Text
Website design
Videos
Marketing material
Other original content

is owned by or licensed to SkinCosmetics and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

18. Customer Reviews and User Content

Where the website allows customers to submit reviews, photographs, comments, or other content, you agree that:

Your submission must be truthful and based on your genuine experience
You must not submit unlawful, defamatory, abusive, or misleading content
You must not impersonate another person
You must not submit content that infringes another person’s intellectual-property or privacy rights

By submitting content, you grant SkinCosmetics permission to use, reproduce, and display that content for legitimate business and marketing purposes, subject to applicable law.

19. Privacy and Personal Information

SkinCosmetics respects the privacy of its customers.

Personal information collected through our website may include information such as your name, contact details, delivery address, and information necessary to process your order.

We will process personal information in accordance with applicable South African privacy and data-protection legislation, including the Protection of Personal Information Act (POPIA) where applicable.

Personal information may be shared with trusted service providers where reasonably necessary to process orders, make deliveries, process payments, provide customer support, or operate our business.

We will not sell your personal information to third parties for their own marketing purposes where prohibited by applicable law.

Our Privacy Policy provides further information about how we collect, use, and protect personal information.

20. Email and Marketing Communications

Where permitted by law, SkinCosmetics may send customers information about products, promotions, and special offers.

Customers may opt out of marketing communications by using the unsubscribe option provided in the relevant communication or by contacting us.

Transactional communications relating to orders, payments, or customer-service matters may still be sent where reasonably necessary.

21. Third-Party Services

Our website may use third-party service providers, including payment processors, courier companies, hosting providers, analytics services, and other technology providers.

Third-party services may have their own terms and privacy policies.

SkinCosmetics is not responsible for the independent actions, policies, or systems of third-party providers, except to the extent required by applicable law.

22. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances outside our reasonable control.

23. Limitation of Liability

To the maximum extent permitted by applicable law, SkinCosmetics will not be responsible for losses arising from:

Improper use of our products
Failure to follow product instructions
Failure to disclose relevant allergies or sensitivities
Incorrect information supplied by the customer
Delays caused by third parties or circumstances outside our reasonable control

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

24. Force Majeure

SkinCosmetics will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, civil disturbances, power outages, internet failures, courier disruptions, government restrictions, or other unforeseen events.

Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.

25. Changes to These Terms

SkinCosmetics may update these Terms & Conditions from time to time.

The latest version will be published on our website with the applicable effective date.

Customers should review these Terms & Conditions periodically.

Changes will not remove or reduce mandatory consumer rights provided by applicable law.

26. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally recognised dispute-resolution mechanisms.

27. Customer Support

For questions relating to orders, products, returns, refunds, or these Terms & Conditions, please contact SkinCosmetics:

SkinCosmetics
South Africa

Email: care@skincosmetics.co.za
Telephone/WhatsApp: 079 180 9297
Website: www.skincosmetics.co.za
Business Address: 4 Chacely Place, Edenglen, Johannesburg

28. Acceptance

By using the SkinCosmetics website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, subject to your rights under applicable South African law.